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Order Policies
Orders, once submitted are final and any additional items may not be added to the current order as it will be considered as a separate new order. Orders cannot be cancelled after submission even if BigOnAttitude.com's acceptance or rejection of the order is still pending. For customers who have opted for bank transfer as a payment method, please take note that orders will be automatically cancelled in the event that payment is not made within 3 working days after having received email confirmation of the order, with our payment information. Returns & Exchanges 1. Please save the invoices sent with your package as this is your receipt. 2. Applicable only for items that have been highly misrepresented. We do not accept returns for items that require minor sewing repair or do not meet your expectations in fitting or liking. We do not accept returns of garments that have been washed but not worn. 3. Big On Attitude.com must receive the return within 7 days of purchase in pristine condition. Instructions on return are given after a claim has been filed. Please contact Big On Attitude regarding an exchange within 2 days of receipt of item(s). 4. Reimbursements are given in the form of redelivery only. Redelivery is subjected to product availability. In the case of returned item being out of stock, Big On Attitude will issue you with an e-coupon to claim for an item of the same value on this site. 5. No reimbursements will be given for shipping charges that occur during return/exchange. 6. Original shipping cost is not reimbursed on returns/exchanges. 7. Please email us the following information. The more information you provide, the faster your claim can be processed. Order No : Item No : Customer's Name : (as stated in invoice) E-mail Address : Phone Number : Reasons for returning item : Our merchandise is carefully examined for defects before shipping for your ease of mind. Materials Used Our accessories and jewelry are made from a variety of metal, glass, crystal, plastic, ceramic and resin components. BigOnAttitude.com cannot be held responsible should you have an allergic reaction to any of the item parts.  |
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